Online Account Management Service Agreement
By using San Antonio Water System's Online Account Management Service you are agreeing to the terms and conditions of this Agreement with San Antonio Water System ("SAWS"). SAWS Online Account Management Service (the "Service") is provided in part with assistance from third parties. You agree we may share information with such parties and understand that they will be allowed to use information collected from you only as necessary to assist SAWS in providing the Service according to the terms set forth herein.
Online Account Management Service (“eBill View”)
The SAWS Online Account Management Service consists of the following features:
(i) Electronic Bill Presentment;
(ii) Online Bill Payment;
(iii) Other features and services SAWS may elect to provide from
time to time under this Agreement.
SAWS reserves the right to
modify or discontinue any or all features of the Service at any
time without notice, or to offer
specific features only to qualified customers. You may elect
to use one or more of the features without using them all. Notwithstanding
the contrary, you are responsible for ensuring timely payment
of all bills.
Electronic Bill Presentment. (“eBill Mail”)
If you select this feature, a notification that your monthly SAWS water
service bill is available will be sent to your email address, along with
a link to view the bill online. We will not charge you fees for utilizing
the electronic bill presentment service. In the event you do not receive
notification (such as in the case of your providing an invalid email address), it is your responsibility to periodically logon to the service and check
for delivery of new electronic bills.
SAWS reserves the right to cancel the
presentment of electronic bills at any time. You may cancel electronic
bill presentment at any time. Cancellation of your electronic bill presentment
may take up to thirty (30) days.
Online Bill Payment. (“eBill Pay”)
You may use this feature to pay your SAWS bill online, directly from your
bank account and / or using specific credit or debit cards accepted by SAWS,
subject to the terms and restrictions of this Agreement. "Payment Account" refers
to the source used for your online payment, whether it be your bank account
or your credit or debit card account.
Payment Authorization And Payment Remittance
By initiating an online bill payment, you (i) authorize SAWS
to follow the payment instructions that we receive from you,
(ii) certify that any Payment
Account you provide is an account from which you are authorized
to make payments, and any payment you make using the Service
will debit a Payment Account that
you are legally authorized to use, (iii) authorize SAWS to debit
your Payment Account and remit funds on your behalf so that the
funds can be applied to
your water service account, and (iv) also authorize SAWS to
credit your Payment Account for payments returned for any reason.
In order to process
payments more efficiently and effectively, we may edit or alter
payment data or data formats. However, we shall incur no liability
if the Service is unable
to complete any payments initiated by you because of the existence
of any one or more of the following circumstances:
- If your Payment Account does not contain sufficient funds
to complete the transaction or
the transaction would exceed the credit limit
of your Payment Account;
- The payment processing
center used by the Service
is not working properly and you
know or have been advised about the malfunction
before you execute the transaction;
- You have not provided SAWS with the correct Payment Account
- Circumstances beyond our control (such
as, but not limited to, fire,
flood, or interference from an outside force)
prevent the proper execution of the transaction.
Provided none of the foregoing exceptions are applicable, if
the Service causes an incorrect amount of funds to be debited
from your Payment Account, SAWS shall be responsible for returning
the improperly debited funds
to your Payment Account, and, if applicable, for any late payment
We do not accept scheduled payments. All payments
are considered received by SAWS on the date made until 5 p.m.
CT. Payments made
p.m.CT will be considered received on the next business day.
Payments may take up to 5 days to process and be posted to your
SAWS account, however,
any such payments will not be considered late if received by
5 p.m. CT on the due date.
Failed Or Returned Transactions
In using the online bill payment feature of the Service, you
are requesting SAWS to make payments for you from your Payment
Account. If we are unable to complete the transaction for any
reason associated with
your Payment Account (for example, there are insufficient funds
in your Payment Account to cover the transaction or the account cannot be located by the bank),
the transaction will not be completed. In some instances, you
will receive a return notice from us indicating a returned item fee to be added to the balance due on your account.
In such case, you agree
- You will reimburse
SAWS immediately upon demand
the transaction amount that has been returned
- You will be responsible for any charges due under
your Terms of Service;
- You will reimburse SAWS for any
by your financial institution as a result
of the return;
- You will reimburse SAWS for any fees it incurs
in attempting to collect the amount of the returned
transaction from you;
- SAWS is authorized
to report the
facts concerning the returned transaction to
a credit reporting agency.
Use of the Service requires both log-in information and a password.
During the registration process for the Service, you must choose
a unique sign-on username ("Username") and password ("Password"). Anyone
with knowledge of both a User's User I.D. and Password can gain
access to the Service and the information that is available regarding
Accordingly, you must keep your Password secret. By agreeing
to the terms and conditions of this Agreement, you agree to be
solely responsible for
the confidentiality and use of your Password, as well as for
any communications entered on or funds transfers authorized through
this Service using your
As a condition of use, you must tell us at once if
you believe your Password has been lost or stolen or that someone
has transferred or
may transfer money from your account without your permission.
You may contact us 24 hours a day: ·
- Email: firstname.lastname@example.org
- Phone: (210) 704-SAWS (704-7297)
SAWS reserves the right to reset any Passwords.
Address Or Banking Changes
It is your sole responsibility to ensure that
the contact information in your user profile is current and accurate.
This includes, but is not limited
to, name, address, phone number and email address. Changes can
be made either within the application or by contacting Customer
Service. Any changes in your
Payment Account information should also be made in accordance
with the procedures outlined within the application. All changes
made are effective immediately for
scheduled and future payments paid from the updated Payment Account
information. SAWS is not responsible for any payment processing
errors or fees incurred if
you do not provide accurate Payment Account or contact information.
Service Termination, Cancellation, Or Suspension
Any payment(s) already processed
before the requested cancellation date will be completed by the
of the Service does not affect
recurring payments. SAWS may terminate or suspend the Service
to you at any time. Neither termination nor suspension shall
affect your liability or obligations
under this Usage Agreement.
Service Fees And Additional Charges
You are responsible for any and
all telephone access fees and/or Internet service
fees that may be assessed by your telephone and/or Internet
Confidentiality and Security on Internet
Use of this Service is solely at your own risk
and is subject to all applicable local, state, national and international
laws and regulations.
Although SAWS has endeavored to create a secure and reliable
Service, the confidentiality of any communication transmitted
over the Internet cannot be guaranteed. Accordingly,
SAWS and its affiliates are not responsible for the security
of any information transmitted via the Internet. Actual or attempted
unauthorized use of this Service
may result in criminal and/or civil prosecution. For your protection,
SAWS reserves the right to view, monitor and record activity
on the Service without notice
or permission from you.
Consistent with our Privacy Statement,
SAWS will store and protect this information in the same manner
we store and protect other personally
identifying customer information. We may disclose information
to third parties about your account or the transfers you make
as discussed in our Privacy Statement,
(i) Where it is necessary for completing transactions
(for example, to a payment processing service), or (ii) In order
to verify the existence and
condition of your account for a third party, such as a credit
bureau or (iii) To respond to information requests of governmental
authorities or where required
by law or regulation, or (iv) If you give us your written permission.
We also reserve the right to provide non-personally identifying
information such as aggregate
data to third parties. See our Privacy Statement
for further details. SAWS is not responsible for any breach of its security
or for the actions of any third parties that
may obtain any personal
information. Users of this service may review
and correct personal information about them maintained
by SAWS within the Service.
SAWS will not be
responsible for any loss resulting from a cause
over which it does not have direct
control, including, but not limited
to, failure of electronic or
mechanical equipment or communication lines, telephone or other interconnect
unauthorized access, theft,
operator errors, severe weather,
earthquakes, or natural disasters, strikes or other labor problems, wars
Alterations And Amendments
This Agreement, applicable fees and service charges
may be altered or amended by SAWS from time to time. In such
event, SAWS shall provide notice
to you. Any use of the Service after SAWS provides you a notice
of changes will constitute your agreement to such change(s).
Further, SAWS may from time to time
revise or update the applications, services, and/or related material,
which may render all such prior versions obsolete. Consequently, SAWS reserves
the right to terminate this Agreement as to all such prior versions
of the applications,
services, and/or related material and limit access to only the
more recent revisions and updates.
Exclusions Of Warranties
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
YOU ARE SOLELY RESPONSIBLE FOR TIMELY PAYMENT OF ALL WATER AND SEWER SERVICE
Other Terms and Conditions
The terms and conditions set
forth herein are in addition and are not by way
of limitation to any Terms of Service or tariffs
or other regulations
governing the terms and conditions pursuant to which SAWS provides
you water and
related services or the terms and conditions pursuant to which SAWS provides
use of the SAWS website.
Choice of Law
This Agreement shall be
governed by the
laws of Texas, without regard to the choice of law or conflict of law rules
In the event of a dispute regarding the service, you and SAWS
dispute by looking to this Agreement. You agree that this Agreement
is the complete and exclusive statement of the agreement between you and
SAWS which supersedes
any proposal or prior agreement,
oral or written,
and any other communications between you and
SAWS relating to the subject
matter of this Agreement. If there is a conflict
between what a representative
of SAWS or Customer Service Department says
and the terms of this Agreement, the terms of
this Agreement will prevail.
You may not assign this Agreement to any other party. SAWS may assign this Agreement or assign or delegate certain
of its rights and responsibilities under this Agreement to independent contractors or other third parties.
SAWS shall not be deemed to have waived any of its rights or remedies
hereunder unless such
waiver is in writing and signed
by SAWS. No delay or omission on the part of
SAWS in exercising any rights
shall operate as a waiver of such rights or remedies or any other
rights or remedies. A
on any one occasion shall not be construed as
a bar or waiver of any rights
or remedies on future occasions.
The captions of sections hereof are for convenience only and
shall not control
or affect the meaning or construction of any of the provisions
of this Agreement.
If any provision of this
is found invalid
or unenforceable, that provision will be enforced to the maximum
and the other
provisions of this Agreement will remain in force.
Registration; Participation; Limitation
When registering with SAWS for Online Account Management Service, you represent and warrant that: (i) you are 18 years
old or older;
(ii) you are using your actual
identity and that any information you provide to SAWS
is accurate and complete; and (iii) your registration
with SAWS will not violate any local,
state, national or international laws or regulations.
Disclaimer of Damages
IN NO EVENT
BE LIABLE FOR
ANY DIRECT DAMAGES
IN EXCESS OF $2,500.00
(OR FOR SUCH LESSER AMOUNT AS MAY BE PROVIDED BY LAW) OR FOR INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, OR
INCLUDING LOST PROFITS (EVEN
IF ADVISED OF THE POSSIBILITY
THEREOF) ARISING IN ANY
WAY OUT OF THE USE OF THE SERVICE.